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Crossroads Lewis supports approximately 85 carers and service users on a weekly basis over all our services. We provide home support to carers regardless of age, disability or illness and to those living alone, struggling with ill-health or loneliness. We also provide a valued Palliative service at home.
Our service is personalised, responds to individual circumstances, and supports carers to maintain their caring role. We aim to prevent carers becoming ill through exhaustion by giving them a break while we provide the care they normally give – including palliative cases. Those living alone are given companionship, helped to avoid isolation and encouraged in independence – all important in a rural area. By preventing further stress and illness, unnecessary hospital or residential care admission is avoided and service users find encouragement and the will to carry on.
A referral can be made for anyone, of any age. If we feel the person’s needs will be met better by another agency, we will suggest this and offer to refer them. A referral may come from a G.P., Community or Specialist Nurse, Social Worker, other agencies or, very often, an individual, relative or friend.
Crossroads Lewis is committed to treating carers and people with care needs with respect and sensitivity, recognising the dignity and value of each person for whom a service is provided. Confidentiality will be maintained at all times.
We are committed to responding to the diversity of needs presented and developing appropriate quality services. These will be flexible to meet the needs of each carer and each person with care needs.
Crossroads Lewis is committed to implementing the National Care Standards and the SSSC Codes of Practice.